Shipping policy

SHIPPING POLICY

Order Processing

Orders are usually processed within 2–5 business days before shipment. Processing times may be longer during holidays, high-demand periods, or for customized products.

Estimated Delivery

Delivery times vary by product and destination. Estimated shipping times are shown at checkout when available.

Some items may arrive separately because products can be shipped from different suppliers.

Tracking

Tracking information will be emailed once your order ships. Tracking updates may take several days to appear after the carrier receives the package.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order begins processing.

Delays

Carrier delays, customs processing, weather, and other events outside our control may affect delivery times.

Lost or Missing Packages

If your tracking shows a package as delivered but you cannot find it, check around the delivery location and contact the shipping carrier. You may also contact Senior Packs for assistance.

Contact

For shipping questions, contact us through our Contact page.