Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Senior Packs. Throughout the site, the terms “we,” “us,” and “our” refer to Senior Packs.

By visiting our website or purchasing from us, you agree to these Terms of Service. These terms apply to all visitors, customers, and users of the site.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use the website or purchase our products.

1. ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or country, or that you have permission from a parent or legal guardian.

You may not use our products or website for unlawful purposes or violate any applicable laws.

You may not transmit viruses, malicious code, or anything intended to damage or interfere with the website.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, colors, measurements, prices, and images accurately. However, colors and appearance may vary depending on your device, lighting, manufacturing differences, or supplier updates.

Customers are responsible for reviewing product measurements before ordering. Mini and plush backpacks may not fit folders, binders, or laptops unless the product description specifically says otherwise.

Some products may be supplied and shipped by third-party fulfillment partners. Product packaging, minor design details, and availability may vary.

All third-party character names, trademarks, artwork, and logos belong to their respective owners. Their appearance on this website does not imply sponsorship or endorsement unless specifically stated.

3. PRODUCT AVAILABILITY

Products and variants may be limited in quantity and can become unavailable without notice.

We may limit sales by person, household, location, product, or order. We may discontinue or modify a product at any time.

We do not guarantee that every item shown on the website will remain in stock.

4. PRICES AND PAYMENT

All prices are listed in United States dollars unless otherwise stated.

Prices may change without notice. The price shown at checkout at the time an order is placed is the price charged for that order.

Customers agree to provide current, complete, and accurate billing and payment information.

We may correct pricing errors and cancel or refund orders affected by an incorrect price.

5. ORDERS

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized activity
• Incorrect pricing or product information
• Product unavailability
• Invalid payment information
• Shipping restrictions
• Orders placed for unauthorized resale

If we cancel an order after payment has been collected, a refund will be issued to the original payment method.

6. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible to request an order change or cancellation.

We cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.

Customers are responsible for entering the correct product, size, variant, shipping address, and contact information.

7. SHIPPING AND DELIVERY

Orders are subject to our Shipping Policy.

Processing and delivery estimates are not guaranteed. Delivery may be affected by carrier delays, weather, customs, holidays, supplier processing, or other circumstances outside our control.

Products from the same order may arrive in separate packages when shipped by different fulfillment partners.

Risk of loss passes to the customer after the order is delivered to the address provided at checkout, except where applicable law provides otherwise.

8. RETURNS AND REFUNDS

Returns, refunds, cancellations, and damaged-item claims are handled according to our Return and Refund Policy.

Customers must contact us before sending a return. Unauthorized returns may not be accepted.

Customized or personalized products may not be returnable unless they arrive damaged, defective, or incorrect.

9. ACCURACY OF WEBSITE INFORMATION

Information on this website is provided for general purposes. We may update, correct, or remove information at any time without notice.

We are not responsible for decisions made solely from outdated, incomplete, or inaccurate website information, except where required by law.

10. THIRD-PARTY SERVICES

Our store is hosted by Shopify, which provides the ecommerce platform used to sell our products.

We may use third-party services for payment processing, fulfillment, analytics, marketing, shipping, reviews, and customer support.

Your use of third-party services may also be governed by those providers’ terms and policies.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We do not control and are not responsible for their content, privacy practices, products, services, security, or accuracy.

Visiting a third-party website is done at your own risk.

12. USER COMMENTS AND SUBMISSIONS

If you submit reviews, photographs, suggestions, feedback, or other content, you give Senior Packs permission to use, reproduce, edit, publish, and display that content for operating and promoting the store, unless prohibited by law.

You may not submit content that:

• Violates another person’s rights
• Contains unlawful, threatening, or abusive material
• Includes malicious software
• Is false, misleading, or fraudulent
• Contains another person’s private information without permission

We may remove submitted content at our discretion.

13. PERSONAL INFORMATION

Personal information submitted through the website is handled according to our Privacy Policy.

14. PROHIBITED USES

You may not use the website:

• For unlawful or fraudulent activity
• To violate intellectual-property rights
• To harass, threaten, discriminate against, or harm others
• To submit false information
• To distribute viruses or malicious code
• To collect other users’ personal information without permission
• To interfere with website security
• To attempt unauthorized access to the website or connected systems
• To place orders using stolen payment information

We may suspend or terminate access for prohibited activity.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Senior Packs and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from use of the website or products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

17. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Senior Packs harmless from claims, losses, or expenses caused by your violation of these Terms of Service, misuse of the website, or violation of another person’s rights.

18. SEVERABILITY

If any part of these Terms of Service is found invalid or unenforceable, the remaining sections will remain in effect.

19. TERMINATION

These terms remain effective unless terminated by you or Senior Packs.

We may suspend or terminate access to the website if we reasonably believe these terms have been violated.

Obligations and liabilities created before termination will continue where applicable.

20. ENTIRE AGREEMENT

These Terms of Service, along with our Privacy Policy, Shipping Policy, and Return and Refund Policy, form the agreement between you and Senior Packs regarding use of the store.

21. GOVERNING LAW

These Terms of Service are governed by the laws of [YOUR STATE] and applicable United States law, without limiting any consumer rights that apply in the customer’s location.

22. CHANGES TO THESE TERMS

We may update these Terms of Service by posting a revised version on this page.

Continued use of the website after changes are posted means you accept the updated terms.

23. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Senior Packs
Email: seniorpackshelp@gmail.com